The verification pipeline
Every helper completes the same six checks before they can take a single job. No exceptions for repeat applicants, family referrals or partner agencies. If they don't clear, they're not on the platform.
1. Aadhaar & government ID
The helper submits their Aadhaar number and one supporting ID (PAN or Voter ID). We verify the Aadhaar via UIDAI's authenticated API. We store only the masked last 4 digits, encrypted at rest. The full number is never visible to staff, never logged, never shared.
2. Address verification
A recent utility bill, rent agreement or ration card confirms where they actually live. Our local ops team does a physical visit to the address before approval — yes, in person, in their neighbourhood.
3. Biometric face match
A live selfie is matched against the Aadhaar photo using a biometric comparison engine. This runs again at the start of every booking — the helper checks in via face scan, and you can see "verified at check-in" on their live trip. Stops impersonation cold.
4. Skill assessment
For skilled and care roles — plumbers, electricians, attendants, baby care — there's a practical test or interview with a domain expert. Plumbers fix a real leak. Attendants demonstrate transfer and lift technique. Failure means retraining before they take a job, not after.
5. References
Two reference checks from past employers or households for care, childcare, electrical and elder-care roles. We call. We ask specific questions about reliability, behaviour, and follow-through.
6. Re-verification every 90 days
ID, address and ratings are re-audited every quarter. Helpers below 4.2 stars are pulled offline for retraining. Helpers with even one serious complaint go through a re-investigation before resuming. This isn't a one-time gate — it's continuous.
What protects you on every booking
- ₹5 lakh insurance per booking — covers accidental damage, theft and injury caused during the job. Claims process is one form and 7-day turnaround.
- Escrow payments via UPI — your money is held by a regulated escrow partner and released only when you confirm the job is done. No advance payments to helpers, ever.
- Live tracking & trip share — see where the helper is on the way, like a cab. One tap shares the live trip with a family member.
- One-tap SOS — instantly alerts our 24×7 emergency desk and shares your live location with your emergency contact. The helper is notified so there's no ambiguity.
- Encrypted KYC vault — documents stored on RBI-grade infrastructure (ISO 27001 certified). Never sold, never shared with marketing partners.
- Rate, review, report — every booking ends with a rating. Reviews are public to the next family considering that helper. Reports route directly to our trust & safety team within 4 hours, 24×7.
If something goes wrong
Open the app and tap Get help, or call our 24×7 trust line at +91 80 4567 0000. A real human picks up — in your language. We'll triage, deploy a replacement helper if needed, and start any insurance claim within the hour.
For anything criminal, we cooperate fully with police and provide all relevant KYC, trip and communication logs. Helpers found guilty of any wilful harm are removed permanently and flagged across our network.
Helper safety matters too
Verification isn't one-way. Customers go through phone, email and address verification before they can book. Helpers can rate customers, refuse bookings, and trigger SOS. Repeated bad behaviour from a customer (verbal abuse, withholding payment, unsafe environment) gets the account suspended.
Questions about verification?
Our trust & safety team replies within a working day. No bots, no IVR loops — just a real person.